Frequently Asked Questions
About Products
Q1: What are the dimensions of your shipping bags?
A: Our shipping bags are available in a variety of sizes. Our standard sizes include small, medium and large. For a full list of sizes, please visit our product pages or contact our customer service.
Q2: What is the thickness of your shipping bags?
A: Our standard shipping bags are 40 microns thick. This thickness provides adequate strength and protection for most shipping items.
Q3: What types of shipping bags do you offer?
A: We offer all types of shipping bags:
1. Grey pocket
2. Grey without pockets
3. Two-sided transparent
4. One side transparent, one side black
5. Colorful and Printed Bags
Q4: What are the dimensions of your thermal labels?
A: Our thermal labels are available in the following sizes:
- 100x100mm
- 100x150mm
- 100x120mm
- 100x135mm
- 80x100mm
- 40x58mm
Q5: What are the dimensions of your bill pockets?
A: Our bill pockets are available in the following sizes:
- 14x18cm
- 14x25cm
- 14x26cm
- 18x25cm
- 19x25cm
- 33x25cm
Order and Delivery
Q6: What is your minimum order quantity?
A: Our minimum order quantity may vary depending on the product. For detailed information, please visit the relevant product page or contact our customer service.
Q7: How long does it take for my order to be prepared and shipped?
A: Orders are usually prepared and shipped within 1-3 business days. For larger quantities, preparation time may be longer.
Q8: Can I buy your products wholesale?
A: Yes, we offer wholesale service. For large quantity orders, please contact our sales team.
Customization and Printing
Q9: Do you do custom printing on shipping bags?
A: Yes, we can print custom logos and designs on the shipping bags. Please contact us for minimum order quantity and pricing.
Q10: Can I order items in custom sizes?
A: Yes, we can manufacture custom sizes as long as a certain minimum order quantity is met. Please contact our sales team for details.
Payment and Returns
Q11: What payment methods do you accept?
A: We accept credit cards, bank transfers and online payment systems. Please visit our payment page for detailed information.
Q12: What is your return policy?
A: If there is any manufacturing defect in our products, we accept returns within 7 days from the date of delivery. Please review our return policy for detailed information on the return process.
Environment and Sustainability
Q13: Are your products recyclable?
A: Yes, our polyethylene shipping bags are recyclable. Please contact your local recycling facility for proper recycling methods.
Q14: Do you have eco-friendly product options?
A: Yes, we have a selection of products made from environmentally friendly materials. For detailed information about these products, please visit our "Eco-Friendly Products" category.
Technical Support
Q15: Can I get technical support on the use of your products?
A: Of course. If you have any questions about using, storing or any technical issues with our products, our customer support team will be happy to assist you.
If you have any further questions, please contact us. contact Feel free to reach out. Our customer service team is ready to assist you.